Return and Exchange Policy
Gold Urban accepts returns within 15 days from the date the item is delivered.
If for whatever reason you are not satisfied contact us via live chat or at firstname.lastname@example.org to obtain a Return Merchandise Authorization and follow steps provided by the customer service representative. Customer will be responsible for return shipping.
Orders will eligible for returns if they are in original, brand new condition, unworn and with all the documentation and all original tags attached.
Please allow up to 2 weeks for your refund to be processed
Worn items and items returned without tags and original documentation will not be refunded. Customers will be charged an additional shipping charge to send items back to customer.
Orders over £235.54 are subject to a 20% restocking fee as many of these items are custom made to order.
Orders that are cancelled prior to shipment will be charged 20% Cancellation Fee.
Due to sanitary issues, Grillz are not returnable and not refundable. Please make sure that you pick out the correct style before placing order as we cannot restock and refund these items.
Please note that partial.ly layaway orders cannot be cancelled and do not qualify for refunds. Layaway orders can only qualify for exchanges or store credit.
Exchanges will be accepted within 15 days from the date the item was delivered to the customer. To initiate an exchange for your item, reach out to us via live chat or email us at email@example.com and we will provide instructions on how to process an exchange. For items to be eligible for an exchange, they must be in original, brand new condition, unworn and with all the documentation and all original tags attached.
Gold Urban will reimburse or pay for return shipping only in the even that we have erred.